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Synthetix launches online customer service for UK Disclosure & Barring Service on GOV.UK
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Cloud Customer Service with the Power of AI
The omnichannel CCaaS platform that makes customer experiences smart, seamless and human-centered.
Synthetix Cloud is an all-in-one platform for customer service via Voice, Video, Web, Bot and Messaging channels built with the highest standards of security, resilience and scalability, powered by human-centered AI.
Powered by Synthetix Intelligence. Human-centered AI puts generative models to work for your team, not to replace them, driving contact centre productivity gains that don't destroy customer value or lose the human touch.
BotsGen AI chatbots trained and deployed with just a few clicks from your knowledgebase.
Agentic AIQuery datasets, change chat availability, create content and more with the Synthetix MCP interface.
Next-gen IVRIntelligent Voicebots assist customers using high-quality, natural sounding neural voices and no-code visual flow edits.
Real-time transcriptionAutomatically transcribe customer and agent sides of a voice conversation in a chat-style format.
Conversation summariesAutomatically summarise chat and voice conversations then post them to your CRM, attached to a customer record.
Sentiment analysisUse Gen AI for transformative sentiment analysis of customer conversations over any channel.
MessagingCheck, summarise, rewrite and change the tone of agent-customer messaging communications in seconds.
ModelsPlug-in compatibility with the latest models from Anthropic, OpenAI and Google.
Trusted, secure and compliant. With per-tenant encryption, regular penetration testing, ISO 27001 certification and Cyber Essentials Plus accreditation, Synthetix is the benchmark of excellence for security in CX.
Don't take our word for it. Our award-winning cloud contact solutions are the choice of the UK's leading public and private sector organisations, with over 100 enterprise-level deployments for the world's best-known brands.
Synthetix is a powerful program for customer engagement, with solid AI integration.
Patrick N, via G2
The technology and service provided by Synthetix has made a tangible improvement on our efficiency as a business and helped us deliver a better experience for our customers.
YBS Group
The versatility of Synthetix has allowed us to significantly enhance our customers' online experience. It has had a positive result in overall customer contact and has reduced costs.
National Express
We're delighted with our new knowledge-base. Working with Synthetix was easy, too. Their professional yet friendly attitude assured me everything was in hand.
Affinity Water
It's great working with Synthetix. We have seen a reduction in calls and email queries and an increase in productivity due to the knowledgebase, which makes it much quicker to resolve customer queries.
Kärcher
It [Synthetix] helped me to generate more sales. Live keystrokes helped me be more proactive with customers. Regular updates are a plus.
Aleksei L, via G2
We are delighted with how the Synthetix deployment has gone. This is primarily due to the quality of the product and how easy you are all to work with.
HGS UK
Your platform and team have been a pleasure to work with and we would highly recommend.
Anglian Water
The team at Synthetix are fantastic. They appreciate and support our need to deliver world class service to our customers, working tirelessly in the production of our Chatbot and Live Chat for launch.
Esure
It [Synthetix] is very helpful to generate more sales and productivity.
Anurag T, via G2
Synthetix is a powerful program for customer engagement, with solid AI integration.
Patrick N, via G2
The technology and service provided by Synthetix has made a tangible improvement on our efficiency as a business and helped us deliver a better experience for our customers.
YBS Group
The versatility of Synthetix has allowed us to significantly enhance our customers' online experience. It has had a positive result in overall customer contact and has reduced costs.
National Express
We're delighted with our new knowledge-base. Working with Synthetix was easy, too. Their professional yet friendly attitude assured me everything was in hand.
Affinity Water
It's great working with Synthetix. We have seen a reduction in calls and email queries and an increase in productivity due to the knowledgebase, which makes it much quicker to resolve customer queries.
Kärcher
It [Synthetix] helped me to generate more sales. Live keystrokes helped me be more proactive with customers. Regular updates are a plus.
Aleksei L, via G2
We are delighted with how the Synthetix deployment has gone. This is primarily due to the quality of the product and how easy you are all to work with.
HGS UK
Your platform and team have been a pleasure to work with and we would highly recommend.
Anglian Water
The team at Synthetix are fantastic. They appreciate and support our need to deliver world class service to our customers, working tirelessly in the production of our Chatbot and Live Chat for launch.
Esure
It [Synthetix] is very helpful to generate more sales and productivity.
Anurag T, via G2
Synthetix is a powerful program for customer engagement, with solid AI integration.
Patrick N, via G2
The technology and service provided by Synthetix has made a tangible improvement on our efficiency as a business and helped us deliver a better experience for our customers.
YBS Group
The versatility of Synthetix has allowed us to significantly enhance our customers' online experience. It has had a positive result in overall customer contact and has reduced costs.
National Express
We're delighted with our new knowledge-base. Working with Synthetix was easy, too. Their professional yet friendly attitude assured me everything was in hand.
Affinity Water
It's great working with Synthetix. We have seen a reduction in calls and email queries and an increase in productivity due to the knowledgebase, which makes it much quicker to resolve customer queries.
Kärcher
It [Synthetix] helped me to generate more sales. Live keystrokes helped me be more proactive with customers. Regular updates are a plus.
Aleksei L, via G2
We are delighted with how the Synthetix deployment has gone. This is primarily due to the quality of the product and how easy you are all to work with.
HGS UK
Your platform and team have been a pleasure to work with and we would highly recommend.
Anglian Water
The team at Synthetix are fantastic. They appreciate and support our need to deliver world class service to our customers, working tirelessly in the production of our Chatbot and Live Chat for launch.
Esure
It [Synthetix] is very helpful to generate more sales and productivity.
Anurag T, via G2
Synthetix is a powerful program for customer engagement, with solid AI integration.
Patrick N, via G2
The technology and service provided by Synthetix has made a tangible improvement on our efficiency as a business and helped us deliver a better experience for our customers.
YBS Group
The versatility of Synthetix has allowed us to significantly enhance our customers' online experience. It has had a positive result in overall customer contact and has reduced costs.
National Express
We're delighted with our new knowledge-base. Working with Synthetix was easy, too. Their professional yet friendly attitude assured me everything was in hand.
Affinity Water
It's great working with Synthetix. We have seen a reduction in calls and email queries and an increase in productivity due to the knowledgebase, which makes it much quicker to resolve customer queries.
Kärcher
It [Synthetix] helped me to generate more sales. Live keystrokes helped me be more proactive with customers. Regular updates are a plus.
Aleksei L, via G2
We are delighted with how the Synthetix deployment has gone. This is primarily due to the quality of the product and how easy you are all to work with.
HGS UK
Your platform and team have been a pleasure to work with and we would highly recommend.
Anglian Water
The team at Synthetix are fantastic. They appreciate and support our need to deliver world class service to our customers, working tirelessly in the production of our Chatbot and Live Chat for launch.
Esure
It [Synthetix] is very helpful to generate more sales and productivity.
Anurag T, via G2
Higher productivity, lower costs. Synthetix Cloud makes your contact centre agents more efficient with powerful built-in AI and thoughtful, efficient workflows.
See for yourself
...inbound contacts could give you: *
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You may have come across a different organisation also called Synthetix - a decentralised finance platform. We're not them and never were. We're the original. The OG Synthetix since 2001.